IT automation such as creating restore points, clearing temp files, checkdisks, etc.
Patch management such as weekly windows updates to ensure the security of every computer, updates to Microsoft office, driver updates, java updates, adobe updates, etc.
Advanced maintenance without having to interrupt your employees from working. In the event I need to immediately log into their computer, I can do it within a matter of seconds.
Impact First Response to Ticket Closed Ticket
Including hardware distribution, software inventory, operating system distribution, antivirus licensing status, hard drive usage, hardware(CPU,memory) with alert on upgrade required, detailed server and workstation configuration/status
Custom scripting to automate installing software across the entire company as needed
Reporting to show your system’s infrastructure/health at a glance
Integrated ticketing system for employees to create a ticket that immediately notifies me
Project work such as setting up new servers, setting up exchange, moving over to Office 365
General server support (Active Directory, IIS, Network Design, virtualization, Windows and Linux administration, etc)