Vendors
Managed Services
Efficiency
IT automation such as creating restore points, clearing temp files, checkdisks, etc.
Regular Updates
Patch management such as weekly windows updates to ensure the security of every computer, updates to Microsoft office, driver updates, java updates, adobe updates, etc.
Maintenance
Advanced maintenance without having to interrupt your employees from working. In the event I need to immediately log into their computer, I can do it within a matter of seconds.
Guaranteed SLA timeline
Impact First Response to Ticket Closed Ticket
- Minor 4 hours 1 Business Day
- Major 3 hours 6 hours
- Crisis 2 hour 4 hours
Asset Tracking
Including hardware distribution, software inventory, operating system distribution, antivirus licensing status, hard drive usage, hardware(CPU,memory) with alert on upgrade required, detailed server and workstation configuration/status
Automation
Custom scripting to automate installing software across the entire company as needed
Transparent Reporting
Reporting to show your system’s infrastructure/health at a glance
Integrated ticketing system for employees to create a ticket that immediately notifies me
Cloud Hosting
IT Support
Setup
Project work such as setting up new servers, setting up exchange, moving over to Office 365
Server Support
General server support (Active Directory, IIS, Network Design, virtualization, Windows and Linux administration, etc)