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Vendors

Managed Services

24/7 Monitoring

A remote monitoring agent on every computer

Security

Anti-virus licensing and real time monitoring and alerts

Efficiency

IT automation such as creating restore points, clearing temp files, checkdisks, etc.

Regular Updates

Patch management such as weekly windows updates to ensure the security of every computer, updates to Microsoft office, driver updates, java updates, adobe updates, etc.

Maintenance

Advanced maintenance without having to interrupt your employees from working. In the event I need to immediately log into their computer, I can do it within a matter of seconds.

Guaranteed SLA timeline

Impact First Response to Ticket Closed Ticket

  • Minor 4 hours 1 Business Day
  • Major 3 hours 6 hours
  • Crisis 2 hour 4 hours

Asset Tracking

Including hardware distribution, software inventory, operating system distribution, antivirus licensing status, hard drive usage, hardware(CPU,memory) with alert on upgrade required, detailed server and workstation configuration/status

Automation

Custom scripting to automate installing software across the entire company as needed

Transparent Reporting

Reporting to show your system’s infrastructure/health at a glance

Integrated ticketing system for employees to create a ticket that immediately notifies me

Cloud Hosting

Automation

Application or Data server hosting such as Quickbooks or backups

IT Support

Setup

Project work such as setting up new servers, setting up exchange, moving over to Office 365

Support

General desktop support

Server Support

General server support (Active Directory, IIS, Network Design, virtualization, Windows and Linux administration, etc)

Contact us today.